# Windows/Microsoft 365 Help

# Password Resets

Every year, you will be asked to reset your password.

<table border="1" id="bkmrk-your-password-cannot" style="border-collapse: collapse; width: 100%; height: 161.135px;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr style="height: 64.5104px;"><td style="height: 64.5104px;">##### Your password **cannot** be: 

</td><td style="height: 64.5104px;">##### Your password **must** have:

</td></tr><tr style="height: 96.625px;"><td style="height: 96.625px;">the same password or any of your   
previous passwords  
your first or last name as a part of your   
password  
the word “password” or “abc”</td><td style="height: 96.625px;">at least seven characters  
a capital letter  
a lowercase letter  
a number</td></tr></tbody></table>

# Microsoft 365/Teams help

For all Office 365 apps: Outlook, Teams, etc.

1. When signing in through the web, if the website says your password is incorrect, make sure you are using the full email address, not just your username.
2. Look carefully at the URL. (the website address that begins with https://). If it begins with   
    https://login.live.com/.... It is the wrong log in screen.  
    You must go to https://office.com. When you click sign in, the URL will be   
    https://login.microsoftonline.com/.... This is the correct log in screen.

# How to Do A Windows Update

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2024-10/scaled-1680-/image.png)](https://docs.stgrsd.org/uploads/images/gallery/2024-10/image.png)

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2024-10/scaled-1680-/a09image.png)](https://docs.stgrsd.org/uploads/images/gallery/2024-10/a09image.png)

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2024-10/scaled-1680-/guWimage.png)](https://docs.stgrsd.org/uploads/images/gallery/2024-10/guWimage.png)

# Recording and Microphone troubleshooting

On the web or Teams:

First make sure you allow the website to use your microphone.

<span style="mso-no-proof: yes;">![A screenshot of a computer

AI-generated content may be incorrect.](https://docs.stgrsd.org/uploads/images/gallery/2025-04/embedded-image-dk20ufk8.png)</span>

If you click “block” by accident, click on the “lock” or lines next to the URL and change the microphone setting to allow.

<span style="mso-no-proof: yes;">![A screenshot of a computer](https://docs.stgrsd.org/uploads/images/gallery/2025-04/embedded-image-igcojaa5.png)</span>

If you get the message “The recording volume was low. Please record again.” <span style="mso-no-proof: yes;">![A screenshot of a app error message.](https://docs.stgrsd.org/uploads/images/gallery/2025-04/embedded-image-5n7akec4.png)</span>

Open your Windows “Settings”

(Click the blue windows button at the bottom of the screen, then the gray gear.) On the left side of the settings box, click “system” then select “sound.”

<span style="mso-no-proof: yes;">![A screenshot of a computer system menu.](https://docs.stgrsd.org/uploads/images/gallery/2025-04/embedded-image-r0gxnflc.png)</span>

Scroll down until you see “Input.” Check that the Volume next to the picture of the microphone is up. If the microphone has a slash through it, click on the microphone to remove the slash. Try to record again.

<span style="mso-no-proof: yes;">![A screenshot of a computer

AI-generated content may be incorrect.](https://docs.stgrsd.org/uploads/images/gallery/2025-04/embedded-image-pvexftg9.png)</span>

# How to Close running Programs

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2025-02/scaled-1680-/image.png)](https://docs.stgrsd.org/uploads/images/gallery/2025-02/image.png)

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2025-02/scaled-1680-/3Ffimage.png)](https://docs.stgrsd.org/uploads/images/gallery/2025-02/3Ffimage.png)

[![image.png](https://docs.stgrsd.org/uploads/images/gallery/2025-02/scaled-1680-/kkGimage.png)](https://docs.stgrsd.org/uploads/images/gallery/2025-02/kkGimage.png)