# How To Create A Ticket

In order to access our ticketing system you may either go to [https://stgrsd.org/helpdesk ](https://stgrsd.org/helpdesk)or [https://it.stgrsd.org.](https://it.stgrsd.org) Alternatively, you maybe also go to [https://stgrsd.org](https://stgrsd.org) and hover over the Staff menu, and then select IT Help Desk.

[![stgrsdhomepagehighlight.png](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/stgrsdhomepagehighlight.png)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/stgrsdhomepagehighlight.png)

When you go to either of those addresses you should be greeted with this screen:  
[![GLPILogin.PNG](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/glpilogin.PNG)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/glpilogin.PNG)

On this screen you'll type in your district username and password and click on "Sign in"

*NOTE: Make sure that the Login source is set to "STGRSD". It's set to that by default.*

After that you'll see this home screen. From here you can view all of your tickets, past and present. [![GLPIHomeScreen.PNG](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/glpihomescreen.PNG)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/glpihomescreen.PNG)

Click on "Create a ticket" on the header to submit your ticket.

[![GLPICreateaaticket.png](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/glpicreateaaticket.png)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/glpicreateaaticket.png)

On this page you just need to select the Category, Location, and type in the Description and Room.

[![GLPITicketPage.PNG](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/glpiticketpage.PNG)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/glpiticketpage.PNG)

After filling out your ticket, click on Submit Message

[![GLPISubmit.png](https://docs.stgrsd.org/uploads/images/gallery/2023-04/scaled-1680-/glpisubmit.png)](https://docs.stgrsd.org/uploads/images/gallery/2023-04/glpisubmit.png)

After you do that, you will receive an email confirming your ticket confirmation and someone from the tech team will get in touch with your shortly.