Help Tickets
How To Create A Ticket
In order to access our ticketing system you may either go to https://stgrsd.org/helpdesk or https://it.stgrsd.org. Alternatively, you maybe also go to https://stgrsd.org and hover over the Staff menu, and then select IT Help Desk.
When you go to either of those addresses you should be greeted with this screen:
On this screen you'll type in your district username and password and click on "Sign in"
NOTE: Make sure that the Login source is set to "STGRSD". It's set to that by default.
After that you'll see this home screen. From here you can view all of your tickets, past and present. 
Click on "Create a ticket" on the header to submit your ticket.
On this page you just need to select the Category, Location, and type in the Description and Room.
After filling out your ticket, click on Submit Message
After you do that, you will receive an email confirming your ticket confirmation and someone from the tech team will get in touch with your shortly.
How To Manage Your Active Tickets
In order to access our ticketing system you may either go to https://stgrsd.org/helpdesk or https://it.stgrsd.org. Alternatively, you maybe also go to https://stgrsd.org and hover over the Staff menu, and then select IT Help Desk.
When you go to either of those addresses you should be greeted with this screen:
Once you login using your district username and password, you will be able to access the ticketing systems home screen.
On this screen you can click on any of the ticket status fields. In the above picture you can see that this test account has one open ticket under the "Processing (Assigned)" status. If you click on that, it'll bring you to this screen:
Click on the ticket you'd like to view and you'll be brought here:
On this page you can chat with a technician, change the room number, or even cancel your ticket. Make sure to click "Save" in the bottom right once you're done!